Call Us 01434 250232 enquiries@calvert-kielder.com

Important Covid-19 Service Update – 12 June 2020

Our registered care service remains open and fully operational and we intend to open our self-catered service from Friday 3rd July subject to Government advice. A decision on when our fully catered activity holidays and day activity services will open will be made later.

If you would like to make a booking or have an enquiry please contact us via enquiries@calvert-kielder.com and we will get back to you. Guests who booked a stay with us during the closure period will be contacted as a matter of priority, thereafter we will prioritise our response to enquiries according to date of arrival. Thank you for your understanding. See also our FAQs below.

Update for Self-Catered Guests

We are currently working to prepare your accommodation to meet with all Covid-19 secure guidance, allowing you to enjoy the vast open spaces and fresh air with peace of mind. Of course, this does mean that we will have to make some changes to how we provide our services and activities to ensure we comply with Social Distancing and any other regulations or guidance to ensure your safety and that of our staff. It is our determined wish to ensure you have the best and safest possible stay especially for those of you who have already had your holiday plans disrupted

As we begin to reopen in the forefront of our minds is the need for us all to tread cautiously away from lockdown so that the pandemic is controlled. We are aware too that because of the need for caution the closed period may have to be extended beyond 3rd July. If this happens, we will respond promptly notifying you of any changes informed by UK Government advice at the time.

We would again like to thank you for your patience, support and understanding during this period of uncertainty.
For the latest official information from HM Government please visit www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public and NHS England at www.nhs.uk/conditions/coronavirus-COVID-19.

FAQs

What services are currently open?

Currently, only our care service remains open as a CQC Registered Care Home and has continued to care for people throughout the Coronavirus Pandemic providing much needed services for the most vulnerable people in our society. The need for care services continues to be extremely important at this time as we try to reduce the pressures on both the NHS and the Social Care sector. Many of our guests have chosen to stay with us and “shield” themselves throughout the current lockdown. Our Respite Care Service continues to provide home or community caregivers the much-needed opportunity for a temporary rest from their caregiving duties. These vital short breaks relieve caregivers stress, renew their energy and restore a sense of balance to their lives so that they can continue their vital role in the communities during this most difficult time.
Our service, like all other care services, continues to follow the UK Gov, NHS and CQC advice and guidance and we have all necessary measures in place to deal with the threat of coronavirus.

When will your Self-Catering facilities be opening?

We are planning to open our self-catering facilities on the 3rd July 2020.

What facilities will be available when self-catering re-opens?

We are planning to open the vast majority of our facilities with social distancing and additional hygiene measures in place.

If during my holiday I was unable to use all of the facilities due to reduced capacity and social distancing, will I be entitled to have any of my money refunded?

No, if it is deemed unsafe for our guests and or staff to operate some of our facilities then you will not be entitled to a refund. We aim to extend our operating times to maximise the opportunity for all guests.

What happens if we move our break to later in the year and it is cancelled again?

We understand your concern around any future bookings, but please let us reassure you that should we need to change or cancel your break you will be offered the option to move your break to an alternative date or receive a full refund of the amount paid.

I have postponed but not got a new date what will happen?

Those of you who have chosen to postpone and not yet confirmed a new date, you will be contacted to discuss available dates once our re-opening is confirmed, and of course, we will be able to take new bookings for the remainder of this year and 2021.

Can I make a new booking?

Respite Care

Our care services have remained open and have continued to provide services and support to our guests throughout the pandemic. All social distancing, infection control procedures and safe working practices have been implemented and we continue to follow all advice of the UK Government, NHS, Public Health England and the Care Quality Commission. We are excepting new bookings and our care team discuss every potential stay with the guest and their families before their stay. Please contact the care team direct either by e-mail on enquiries@calvert-kielder.com or by telephoning the care department on 01434 250232 and choosing option 1 to discuss your requirements.

Self-Catering

We are accepting new bookings for our self-catering accommodation with an arrival date from 3rd July 2020, with the situation being monitored constantly. All of our accommodation is entirely self-contained and has its own entrance, private terrace or balcony and individual parking. Our vast open-air site in the surrounding countryside lends itself ideally to social distancing and our guests can enjoy a relaxing and peaceful break.

Day Activities

We are sorry, but at present, we are not taking new bookings for day activities. We hope to be able to offer these again very soon. Our utmost priority is the safety of our guests and staff so we must ensure that we can provide these facilities safely for the guests already booked with us before taking further bookings.

Activity Holidays in the Main Centre

We are sorry, but at present, we are not taking new bookings for catered activity holidays in the main centre. We hope to be able to offer these again very soon. Our utmost priority is the safety of our guests and staff so we must ensure that we can provide these facilities safely for the guests already booked with us before taking further bookings.

What steps have you taken to protect guests from Coronavirus?

We have put in place all necessary measures to protect our guests and staff following UK Government, NHS and Public Health England advice. We are working with our partners at Hoseasons and Canopy and Stars to ensure that we meet and exceed the standards of the Covid-19 Secure requirements. These include but are not limited to:

  • Contactless check in and check out and payment facilities
  • Enhanced cleaning regimes, with particular attention focused on tactile and heavy use items such as door handles, light switches and thermostats etc.
  • The use of appropriate PPE for all staff
  • The removal of non-essential items, such as throws, welcome folders, hairdryers and games from our accommodation to reduce risks of contamination
  • The use of anti-viral disinfectants to clean hard surfaces
  • The implementation of social distancing measures and one-way systems at pinch points
  • The installation of hand sanitising stations around the site for guests to use where there are no hand washing facilities.

What steps can I take to protect myself and my family from coronavirus?

To minimise your chances of catching the coronavirus, there are several steps you can take to protect yourself and your family:

  • Always carry tissues with you and use them to catch your cough or sneeze. Bin the tissue and wash your hands regularly and thoroughly with soap and running water
  • Use an alcohol-based hand sanitiser that contains at least 70% alcohol if soap and water are not available
  • Avoid close contact with others if you are experiencing a cough, symptoms of a cold and fever
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Germs can live on some surfaces for hours. Use anti-bacterial spray or wipes when cleaning, especially on frequently touched areas, such as door handles and kitchen surfaces
  • Do not get too close to people ideally, keep at least 2m (6ft) away

Following these steps is the best way to slow the spread of almost any germs, including coronavirus.